tk787 Privacy Policy
Your personal information is completely safe with us. Learn in detail on this page how tk787 collects, uses, and protects your data.
Table of Contents
1. Introduction
tk787 ("we", "us", or "platform") provides a safe and reliable online gaming environment for players in Bangladesh. This Privacy Policy ("Policy") explains what personal information we collect, why we collect it, how we keep it secure, and what rights you have.
By using our services, you consent to the terms of this Policy. If you disagree with any part of this Policy, please stop using our services and contact our support team.
This Policy should be read together with our Terms & Conditions and Responsible Gaming policy, as those also define your rights and responsibilities.
2. What Information We Collect
To provide its services, tk787 collects two types of information: information you provide directly, and information collected automatically.
2.1 Personal Information You Provide
Information you provide yourself when registering and using your account:
- Full name and username
- Date of birth — for age verification (21 years or older)
- Email address
- Mobile number
- National ID number or passport details — for identity verification (KYC)
- Residential address
- Payment details — bKash, Nagad, Rocket account numbers or bank account information
- Information provided when contacting the support team
2.2 Automatically Collected Information
When you use our platform, certain information is collected automatically:
- IP address and geographic location (country level)
- Device type, operating system, and browser version
- Login date, time, and session details
- Logs of page visits, clicks, and navigation patterns
- Gaming activity — bets, wins, losses, and game history
- Transaction history — deposit and withdrawal dates, amounts, and methods
- Information collected via cookies and similar tracking technologies
2.3 Identity Verification (KYC) Information
To ensure safe and responsible gaming and to prevent money laundering, we carry out identity verification in certain situations. This process may require copies of your national ID, driving licence, or passport, as well as proof of residence documents. All such documents are stored according to the highest security standards.
3. Purpose of Data Use
Collected information is used only for the specific purposes listed below. tk787 never uses your information unnecessarily or sells it to third parties.
Account Management
Personal information is used to create, verify, and manage your account and to ensure secure login. Age verification (21+) is an integral part of this process.
Payment Processing
Payment information is used to process deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer, and to maintain transaction records.
Customer Support
Your information is used to resolve issues, settle complaints, and improve the quality of support. Our support team is available 24/7 in both Bengali and English.
Security & Fraud Prevention
Information is analysed to prevent unauthorised access, fraudulent activity, and money laundering. SSL encryption and advanced security measures are in place.
Service Improvement
Anonymised usage patterns are analysed to improve platform performance, user experience, and gaming options.
Communication & Notifications
Contact information is used to send important account notifications, security alerts, and promotional messages you have agreed to receive.
6. Data Security Measures
tk787 has put in place industry-standard technical and administrative measures to protect your information. Our security infrastructure consists of the following components:
Encryption & Data Protection
- All data transmissions are secured with SSL/TLS encryption
- Stored sensitive data (passwords, payment details) is kept in encrypted form
- Payment card information is never stored directly
- Advanced security protocols are applied at the database level
Access Controls
- Strict role-based access control (RBAC) is enforced
- Staff can only access the information necessary for their specific role
- All administrative access is controlled through multi-layer verification
- Staff receive regular training on data protection
Monitoring & Response
- 24/7 automated monitoring is active to detect suspicious activity
- A rapid response plan is in place for security incidents
- Regular security assessments and vulnerability tests are conducted
- In the event of a data breach, affected users will be notified immediately
7. Data Retention Period
We retain your information only for as long as necessary or as required by legal obligations. Retention periods depend on the type of information:
Account & Identity Information
Identity verification and KYC information is retained while your account is active and, after closure, for as long as applicable law requires. This is part of the legal requirement to assist in financial crime investigations.
Transaction Records
Records of deposits, withdrawals, and gaming transactions are retained for the legally required period for financial auditing and dispute resolution.
Support Communications
Customer service communication records are retained for a defined period to facilitate service quality review and dispute resolution.
Post-Account Closure Process
When you close your account, we delete or anonymise information that is no longer needed. However, information subject to legal obligations must be retained for the specified period. To request deletion of your data, contact our support team.
8. Your Rights
As a tk787 user, you have the following rights regarding your personal information. To exercise these rights, contact our support team.
Right to Access You can request a copy of the information we hold about you.
Right to Rectification You can request that incorrect or incomplete information be corrected.
Right to Erasure You can request that your information be deleted where there is no legal obligation to retain it.
Right to Restrict Processing In certain circumstances you can ask us to limit how your information is processed.
Right to Object You can object to your information being used for marketing purposes.
Right to Data Portability You can request your information in a readable format.
9. Protection of Minors
Restriction for Users Under 21
tk787's services are for users aged 21 or older only. We do not knowingly collect any information from minors. Age verification is mandatory at the time of account registration.
If we learn that information from a minor has been collected, that account will be immediately closed and the related information will be deleted. If you believe a minor is using our platform, please let us know by emailing [email protected].
We request parents — stay aware of your child's internet usage. To learn more about responsible gaming, visit our Responsible Gaming page.
10. Policy Changes & Updates
This privacy policy may be updated from time to time due to business requirements, legal changes, or technological developments.
Notice of Changes
If there are any significant changes to the privacy policy, we will notify you in the following ways:
- A notification will be sent to your registered email address
- A clear notification will be shown when you log in to the site
- The date of the update will be mentioned at the top of this page
Your Consent
Continuing to use the service after the updated policy is published will be considered as your agreement to the new policy. If you do not agree with the changes, please stop using the service and contact us to close your account.
Previous Versions
Previous versions of this policy are available upon request. To view a previous version, contact us at [email protected].
11. Contact Us
If you have any questions, concerns, or requests regarding your information related to this privacy policy, please contact us. Our support team is available 24/7.
Data Protection Team
For all privacy-related requests and questions:
Live Chat — support available 24/7 in Bengali and English
When sending a request by email, send it from your registered email address and provide full details of the request. We will respond as soon as possible after verifying your identity.
For more information, please also refer to our other important documents: