Frequently Asked Questions
tk787 Q&A —
Answers to all your questions
Deposits, withdrawals, bonuses, VIP, and support — find clear, detailed answers here to whatever questions you have about tk787.
tk787 is committed to providing the most transparent and player-friendly experience for players in Bangladesh. Below you will find frequently asked questions organized around five key topics — deposits, VIP program, welcome bonus, verification, and support. If you cannot find the answer you need, reach out via our 24/7 live chat or email.
Deposits
The minimum deposit amount for every payment method at tk787 is ৳500. Whether you deposit via bKash, Nagad, Rocket, or bank transfer, the minimum is the same. Starting with a small amount lets new players try out the platform with lower risk.
In most cases, deposits are reflected within a few minutes. If there is a delay, take a screenshot of the payment or note the transaction ID and send it to our 24/7 live chat or to [email protected]. Our team will verify and resolve the issue promptly.
tk787 currently supports four payment methods: bKash, Nagad, Rocket and bank transfer. For bank transfers, major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank, or Sonali Bank can be used. These methods were chosen with Bangladesh players in mind.
tk787 itself does not charge any deposit fee. However, your mobile banking service (such as bKash or Nagad) or bank may deduct a small transaction charge under their own policies. It is worth checking your payment provider's fee structure before making a deposit.
The minimum withdrawal amount at tk787 is ৳1,000. When all conditions are met, withdrawals are generally processed within 1 hour. Complete your account verification in advance for faster processing.
VIP Program
VIP members enjoy weekly cashback, priority support, and exclusive promotional offers. The higher the tier, the higher the cashback rate. At the Diamond level, you can receive up to 0.8% weekly cashback, which is a notable saving for regular players.
tk787 has five VIP tiers in total:
- Bronze — up to 0.2% weekly cashback
- Silver — up to 0.3% weekly cashback
- Gold — up to 0.5% weekly cashback
- Platinum — up to 0.6% weekly cashback
- Diamond — up to 0.8% weekly cashback
You move up tiers automatically through regular gameplay and betting activity at tk787. The more active you are, the faster your tier advances. Games across all sections — live casino, slots, and sports — all contribute to your progress.
Each week, cashback is returned to you based on your total bets at the rate set for your tier. The cashback is credited directly to your account and is generally calculated at the end of the week. Contact support for full details on the terms for using cashback.
No separate application is needed. Simply opening an account at tk787 and playing regularly enrolls you in the VIP program. Your tier upgrades automatically based on your activity.
Welcome Bonus
tk787 offers a 100% bonus on your first deposit, up to ৳5,000. For example: deposit ৳1,000 and you get ৳1,000 in bonus, giving a total balance of ৳2,000. Deposit ৳12,000 and the bonus reaches the cap of ৳5,000, giving a total balance of ৳17,000.
The wagering requirement for the welcome bonus is 10x. Importantly, it is calculated on the bonus amount only, not on the deposit plus bonus combined. For example: if you receive a ৳1,000 bonus, you need to place ৳1,000 × 10 = ৳10,000 in bets before withdrawing winnings from that bonus.
Yes. If you change your mind after accepting a bonus, you can request to cancel it before the wagering requirement is completed. In that case, the bonus balance will be removed and your original deposited funds can be used under the standard terms. Contact support for details.
Slots games generally count in full toward the wagering requirement. Live casino and table games may contribute at a different percentage. Talk to our support team or check the terms and conditions page to find out the contribution rate for each game.
Every bonus has a set time limit for use. If the wagering requirement is not completed within that time, the bonus balance and any winnings earned from that bonus will be forfeited. Make sure you are aware of the expiry before accepting a bonus.
Verification & Documents
Verification is typically requested before your first withdrawal or when you wish to withdraw above a certain amount. It may also be requested at any time to ensure account security. This is done for your own protection.
For proof of identity, a National ID (NID), passport, or driving licence is accepted. For proof of address, a utility bill or bank statement can be submitted. Clear, readable documents help the process complete faster.
The verification process is primarily for player protection. It prevents unauthorized access, guards against identity theft, and ensures that the right person is making deposits and withdrawals. It is also part of tk787's commitment to SSL encryption and fair play practices.
Yes. tk787 keeps all personal information and documents secured with SSL encryption. No information is shared with third parties. Read our privacy policy page for full details on our privacy practices.
Support Questions
tk787 offers two support channels: live chat (directly on the website) and email ([email protected]). Live chat is the most effective option for quick resolutions. For complex matters, it is better to write out the details and send them by email.
Yes, tk787 support is available 24 hours a day, 7 days a week. Day or night, even on Eid — you can reach us via live chat or email at any time and a knowledgeable support representative will assist you.
Having these ready will help get your issue resolved faster: your account username or registered email, the transaction ID or date (if the issue is payment-related), a brief description of the problem, and any relevant screenshots.
Absolutely. tk787's support team can assist in Bengali and English both. This was set up with Bangladesh players in mind, so feel free to reach out in your native language without hesitation.
Email support ([email protected]) is handled as quickly as possible. For immediate help, live chat is the more convenient option. Email support is ideal for queries that require detailed descriptions, screenshots, or attached documents.
Still have questions?
Our expert support team is with you 24/7 — in Bengali or English.
Live Chat — Start now